{"article":{"id":17883269199122,"url":"https://playspreeltd.zendesk.com/api/v2/help_center/en-us/articles/17883269199122.json","html_url":"https://support.spree.com/hc/en-us/articles/17883269199122-Understanding-Our-Refund-Policy","author_id":22696740498578,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":1,"vote_count":3,"section_id":17882929178642,"created_at":"2024-03-25T02:40:46Z","updated_at":"2026-07-28T14:45:05Z","name":"Understanding Our Refund Policy","title":"Understanding Our Refund Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-30T18:03:08Z","user_segment_id":null,"permission_group_id":15719087969170,"content_tag_ids":["01KYM4NJ6XDR1KZKM06MGY5GAY"],"label_names":["Refund"],"body":"<p>At Spree, we aim to deliver a smooth and enjoyable gaming experience. However, we understand that issues can sometimes occur. Our Refund Policy is designed to handle these situations fairly and transparently. </p><p><strong>Refunds can occur when</strong>:</p><p><strong>Technical Issues</strong></p><p>- This can happen during gameplay, and the issue is not resolved promptly</p><p><strong>Unauthorised Purchases</strong></p><p>- When fraudulent activity occurs with your card and/or account</p><p><strong>Duplicate Purchases</strong></p><p>- Whenever accidental purchases occur more than once</p><p> </p><p><strong>How to request a refund:</strong></p><p>This is easy, please contact our Customer Support team at <strong>support@spree.com</strong> and include:</p><ul>\n<li data-list-item-id=\"e258cd165f7122d78ef1cb654887532ea\">Purchase details</li>\n<li data-list-item-id=\"e673e3ce40a13f92f392c3b1e52f11212\">Reason for the request</li>\n<li data-list-item-id=\"e727dac36bd178d34550ee703c3149519\">Any supporting documentation</li>\n</ul><p>Our Customer Support team will review your request based on the eligibility criteria. If approved, the refund will be issued on your original card. In the event you are ineligible for a refund, we will reach out to you via email.</p><p><strong>Chargebacks</strong></p><p>Chargebacks are considered a violation of our Terms and Conditions. Attempting a chargeback outside of the refund process may result in account restrictions or permanent closure</p><p><strong>Exceptions</strong><br>In some cases, exceptions may depend on individual circumstances</p><p><strong>Policy Changes</strong></p><p>We may update the refund policy, with changes communicated through our website or other channels</p><p>If you have any questions, please contact our Customer Support team.</p><p><br> </p>","user_segment_ids":[]}}