Understanding Our Refund Policy for a Better Gaming Experience

At spree.com, we prioritize providing a satisfying gaming experience for all our customers. While we aim for enjoyment, we recognize that dissatisfaction can occur. Our Refund Policy is crafted to navigate such situations, ensuring a fair and transparent process.

We offer refunds in the following cases: Technical Issues: If technical difficulties hinder your gaming, and our support team can't resolve it promptly.
Unauthorized Purchases: For unauthorized or fraudulent transactions on your account.
Double Purchases: In case of accidental duplicate purchases of the same item.
Refund Request Process
To initiate a refund:

Reach out to our Customer Support Team via support@spree.com , providing purchase details, the reason, and any supporting documentation.
Our team carefully reviews your request based on the eligibility criteria.
If approved, we process the refund through the original payment method. Note that processing time may vary with your payment provider. If ineligible, we will inform you via email.

Chargebacks:
Chargebacks are a direct violation of our terms and conditions. Attempting chargebacks without adhering to our policy may lead to permanent account banning.

Exceptions:
Unique circumstances may arise, and exceptions can be considered on a case-by-case basis.

Policy Changes:
We may update the refund policy, with changes communicated through our website or other channels.

At spree.com, we value your satisfaction and promptly address concerns. For further assistance, contact our Customer Support Team.