If your game suddenly stops or freezes, don’t worry! Your progress is still safe and saved. Any winnings will be credited to your account balance.
Troubleshooting Steps
If this keeps happening regularly, try the following:
- Clear your browser cache
This can improve performance and resolve loading issues
- Update your systems
Make sure your browser, operating system, and drives are up to date
- Close background apps
Shutting down other applications can free up resources
- Check power settings
Set your device to “High Performance” mode, where available
- Watch for overheating
Overheating devices can cause freezes and/or crashes
- Pause antivirus scans temporarily
This can sometimes interfere with gameplay performance
If the issue carries on, please reach out to our Customer Support team. It’ll be extremely helpful if you include screenshots.
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