Understanding Our Refund Policy

At Spree, we aim to deliver a smooth and enjoyable gaming experience. However, we understand that issues can sometimes occur. Our Refund Policy is designed to handle these situations fairly and transparently. 

Refunds can occur when:

Technical Issues

- This can happen during gameplay, and the issue is not resolved promptly

Unauthorised Purchases

- When fraudulent activity occurs with your card and/or account

Duplicate Purchases

- Whenever accidental purchases occur more than once

How to request a refund:

This is easy, please contact our Customer Support team at support@spree.com and include:

• Purchase details
• Reason for the request
• Any supporting documentation

Our Customer Support team will review your request based on the eligibility criteria. If approved, the refund will be issued on your original card. In the event you are ineligible for a refund, we will reach out to you via email.

Chargebacks

Chargebacks are considered a violation of our Terms and Conditions. Attempting a chargeback outside of the refund process may result in account restrictions or permanent closure

Exceptions
In some cases, exceptions may depend on individual circumstances

Policy Changes

We may update the refund policy, with changes communicated through our website or other channels

If you have any questions, please contact our Customer Support team.