Why am I getting an error message when I'm making a purchase?

If you’re seeing an error message while confirming your purchase, it usually means your payment was declined by your bank or payment provider.  

In some cases, banks can block the transaction because they don’t recognize the billing descriptor “YSI-spree.com”, and that’s us. 

Here are a few other things you can try to get your payment greenlit: 
1. Try another payment method. We currently support:
- Credit Card
- Skrill Wallet 
- Apple Pay
- Google Pay

2. Reach out to your bank
Ask them to authorize payments to “YSI-spree.com” and confirm when you’ll be able to try the purchase again.
 

If you’re still running into issues after that, reach out to our Customer Support team, and we’ll help get things sorted for you.